Home: Home Decor, Home Furnishing, Home Improvement Tools, Household Items and Pet Supply;
You may request for a refund / replacement within 7 days of delivery
Electronics: Tablets (except Apple), Laptops (except Apple), Cameras, Consumer Electronics, Entertainment Small, Gaming Hardware, Small Home Appliances, Personal Care Appliances, Personal Care, Health Care Appliances, Small Appliances, Computer Accessories, Mobile Accessories, Camera Accessories, Other Accessories, Computer Peripherals, Smart Home Appliances, Office Equipment, Game and Smart Wearables (except Apple) Home: Furniture
You may request for a replacement within 7 days of delivery/ installation (as applicable). In certain cases where the seller is unable to process a replacement, the seller will offer a refund to you.
We will help you troubleshoot any issues you may have, either through online tools, over the phone, and/or through an in-person technical visit. In the case of tablets, you may also be required to install an application to aid with troubleshooting.
For Furniture, any product related issues will be checked by an authorised service personnel (free of cost) and attempted to be resolved by replacing the faulty/ defective part of the product. Full replacement will be provided only in cases where the service personnel opines that replacing the faulty/ defective part will not resolve the issue.
Electronics: Mobiles (except Apple, Google)
Large Appliances: Air Conditioners, Chimneys, Water Geysers, Microwave Ovens, Televisions, Refrigerators, Dishwashers, Washing Machines, Dryers and OTG
You may request for a replacement within 7 days of delivery/installation (as applicable). In certain cases where the seller is unable to process a replacement, the seller will offer a refund to you.
Assistance shall be provided to troubleshoot any issues that you may face, either through online tools, over the phone, and/or through an in-person technical visit.
If a defect is determined within the 7-day period following delivery/installation, a replacement of the same model will be provided at no additional cost.
If no defect is confirmed or the issue is not diagnosed within 7 days of delivery, you will be directed to a brand service centre to resolve any subsequent issues.
Open Box Deliveries: During an open box delivery, in case you encounter issues like different product received or damage on the product at the time of accepting delivery of your order, you can request for refund as per applicable policies. In case of cash-on-delivery orders, the amount paid will be immediately returned to you.
No return request will be processed after you have accepted delivery of an order, except in cases where you have encountered manufacturing defects in an accepted product. In such cases, this category-specific replacement/return general conditions will be applicable to you. Click here to know more about Open Box Delivery
No Returns categories:Baby Care Supply, Beauty and Grooming, Gift Cards, Food and Nutrition,Pen Drives, Memory Cards,Screen guards, Graphics cards, Motherboards,RAM
These product categories are non-returnable
If the item is defective or not as described, you may return it during delivery directly or you may request for return within 7 days of delivery for items that are defective or are different from what you ordered. Items must be complete (including freebies), free from damages and for items returned for being different from what you ordered, they must be unopened as well
Returns Pick-Up and Processing
In case of returns where you would like item(s) to be picked up from a different address, the address can only be changed if pick-up service is available at the new address.
During pick-up, your product will be checked for the following conditions:
IMEI/ name/ image/ brand/ serial number/ article number/ bar code should match and MRP tag should be undetached and clearly visible.
All in-the-box accessories (like remote control, starter kits, instruction manuals, chargers, headphones, etc.), freebies and combos (if any) should be present.
The product should be unused, unwashed, unsoiled, without any stains and with non-tampered quality check seals/ warranty seals (wherever applicable). Before returning a Mobile/ Laptop/ Tablet, the device should be formatted and Screen Lock (Pin, Pattern or Fingerprint) must be disabled. iCloud lock must be disabled for Apple devices.
The product (including SIM trays/ charging port/ headphone port, back-panel etc.) should be undamaged and without any scratches, dents, tears or holes.
Product's original packaging/ box should be undamaged.
The field executive may refuse to accept the return if any of the above conditions are not met.
For any products for which a refund is to be given, the refund will be processed once the returned product has been received by the seller.